These Terms and Conditions govern the use of the websitehttps://montepine.me and the provision of services by CAPITAL CONSTRUCTION DOO(hereinafter referred to as the “Merchant”).
By accessing the website or submitting a request, the userconfirms that they have read, understood, and accepted these Terms andConditions, which constitute a legally binding agreement.
The Merchant provides its services in its own name and forits own account, in accordance with the applicable laws and regulations ofMontenegro.
SERVICE DESCRIPTION
CAPITAL CONSTRUCTION DOO provides reservation-based servicesrelated to real estate and accommodation projects operated under the Monte Pinebrand.
All service details, availability, and conditions aretransparently presented on the official website prior to confirmation.
PRICES AND CURRENCY
All prices are expressed in EUR.
The Merchant is not registered in the VAT system unlessotherwise explicitly stated.
ORDERING AND CONFIRMATION
A service is considered ordered once the customer submitsthe required information and confirms acceptance of these Terms and Conditions.
The Merchant reserves the right to refuse or cancel anyorder in cases of incomplete information, technical errors, or suspectedmisuse.
CANCELLATION AND REFUND POLICY
Cancellation conditions are clearly communicated prior toorder confirmation.
Unless otherwise specified, unused or partially usedservices are not refundable.
If a refund is approved, it will be processed using the samepayment method used for the original transaction.
COMPLAINTS AND CUSTOMER SUPPORT
Customers have the right to submit a written complaintregarding the provided services.
Complaints must be submitted within 8 days from service completion.
Complaint contact:
E-mail: info@montepine.me
The Merchant is obliged to respond to all valid complaintswithin 15 days from receipt.
In the event of a dispute related to online services,consumers may initiate an online dispute resolution procedure via the EU OnlineDispute Resolution platform:https://ec.europa.eu/consumers/odr
PAYMENT METHODS
Payments may be made using Visa and Mastercard credit ordebit cards.
Online payments are processed via the Monri WebPay PaymentGateway.
The Merchant does not store credit card numbers or sensitivepayment data.
PAYMENT SECURITY
All payment transactions are protected using SSL (SecureSocket Layer) encryption.
Monri WebPay is certified according to PCI DSS Level 1security standards prescribed by Visa and Mastercard.
Credit card data is transmitted directly to the paymentservice provider and is not accessible to unauthorized persons.
PERSONAL DATA PROTECTION
CAPITAL CONSTRUCTION DOO collects and processes personaldata in accordance with GDPR and applicable Montenegrin regulations.
Only essential data required for service execution iscollected.
Users have the right to access, correct, or request deletionof their personal data by contacting:info@montepine.me
GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by the laws ofMontenegro.
Any disputes shall fall under the exclusive jurisdiction ofthe competent courts in Podgorica, Montenegro.
Last updated: February 2026
